Privacy Policy
Last updated: May 2026
Code One Support is operated by Rick Moore. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
We collect information you provide directly to us, including:
- Your email address when you sign up for The Handover newsletter or download a free resource
- Your name when provided during signup
- Payment information when purchasing The Code One Debrief — this is processed securely by our payment provider and we do not store your card details
We also collect information automatically when you visit our website, including:
- Pages visited and time spent on the site
- The device and browser you use
- How you found our website (e.g. via social media or a search engine)
- Buttons and links you click
How We Use Your Information
We use the information we collect to:
- Send you The Handover weekly email if you have subscribed
- Deliver your free downloads and purchased products
- Understand how visitors use our website so we can improve it
- Respond to enquiries sent to info@codeonesupport.com
Email Communications
If you subscribe to The Handover or download a free resource, you will receive emails from Code One Support via Kit (formerly ConvertKit). You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email.
Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous data about your visit including pages viewed, time on site, and how you arrived. This data does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Third Party Services
We use the following third party services to operate Code One Support:
- Kit (ConvertKit) — email delivery and subscriber management
- Google Analytics — website analytics
- Netlify — website hosting
- Stripe / Gumroad — payment processing for The Code One Debrief
Each of these services has their own privacy policy governing how they handle your data.
Data Storage and Security
Your email address and name are stored securely by Kit. We do not sell, trade, or share your personal information with third parties except as required to operate our services as listed above.
Your Rights
You have the right to:
- Unsubscribe from our emails at any time
- Request access to the personal information we hold about you
- Request that we delete your personal information
To make any of these requests, contact us at info@codeonesupport.com.
Cookies
Our website uses cookies for analytics purposes via Google Analytics. By using our website you consent to the use of cookies in accordance with this policy.
Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page reflects when it was last updated.
Contact
If you have any questions about this privacy policy, contact us at info@codeonesupport.com.
If you are in crisis, please contact Lifeline on 13 11 14 (Australia) or your country's 24/7 crisis service.