Code One Peer Support
For First Responders and Frontline Workers
Founded by a career firefighter and former infantry soldier, Code One pairs you with a peer who's lived this job — not a corporate wellness program, not a textbook. Real experience, real understanding.
To date, over 300 first responders and frontline workers across 24 countries have reached out to Code One for support.
Peer support means talking to someone who's actually lived the job — not a therapist reading from a textbook, but a trained peer who's been in the truck, the divvy van, the ambulance. It's not clinical treatment. It's someone who's carried the same weight, helping you carry yours.
They know what the job does to you because they've experienced it themselves. They're not reading from a manual. They're drawing on real experience.
You talk to the same peer every time. They know your story. You don't have to re-explain. That consistency builds trust faster.
Peer support gives you frameworks and tools you can actually use. Not just "how do you feel about that?" but "here's what other first responders have tried."
You're talking to a peer, not someone reporting back to your employer. The conversation stays between you two.
Peer support isn't a replacement for therapy. It's a bridge. We help you decide if therapy makes sense and what to look for.
Lived experience is the starting point, not the whole qualification. Every Code One peer also completes mental health training and peer support training, with specific experience supporting emergency service, first responder, and frontline communities.
Completely organic. People found us because they needed peer support from someone who actually understands the hard parts of the job.
Highlighted countries represent where people have reached out to Code One for peer support. Hover to see which.
"I'm glad I found Code One — I've gotten more from the peer conversations than anywhere else I've looked. They hit a lot closer to home, and they resonate with the job."— Paramedic, Newfoundland, Canada
"Talking with my peer helped me start opening up about it. Best thing I ever could have done. Thank you again — keep up the good work."— Firefighter, USA
"I've been doing this job for over 25 years. I only recently started talking with a peer, but it's meant a lot — it helps me keep wanting to do this job."— Police Officer, Australia
These are real conversations from real people. No testimonials. Just what peer support looks like.
Pick the level of support that fits where you're at — from self-directed access to regular scheduled calls.
You're matched with someone who understands your job, and they email you first to introduce themselves — you're never left sending the opening message.
They'll send you a link to book a time that suits you, or you can simply keep it going by email if that's what your tier includes. From there, it's ongoing support on your schedule.
Then ongoing support on your schedule.
Every tier includes the full resource library. Response times and call frequency scale with what you need. This is ongoing peer support, not a crisis service — if you're in crisis, call 000 or Lifeline (13 11 14) first.
Best for: entry-level access, self-directed support, exploring whether peer support is right for you.
Best for: active ongoing peer support, real continuity, and structured check-ins.
Best for: intensive support, major decisions (career, therapy, relationships), more frequent contact.
Cancel anytime, no lock-in contract. Membership is for people aged 18 and over. See our Terms of Service for full billing and cancellation details.
Every membership includes access to resources written in plain language by someone who understands the hard parts of the job. No therapy-speak. No inspirational quotes. Just honest frameworks.
Already a member?
Open the Resource Library →Rick Moore is a career firefighter with over 10 years on the job. He's a former infantry soldier, and has worked as a mental health peer support practitioner for emergency services since 2014 — in grief and loss, relationship, and trauma settings. He's conducted 100+ critical incident debriefs across multiple agencies and countries.
He's not a therapist. He's a peer who understands the hard parts of the job from the inside.
He built Code One because he saw peer support work. He saw first responders heal when someone who actually understood listened.
Read Rick's Full Story
We're not a corporation. Response times are tiered because we want to be honest about what we can actually deliver.
At AU$29/month, we can't guarantee a same-hour response — but we promise a quality response within 72 hours, often sooner. If you need faster support, Peer Connect and Peer Plus get you there.
This model keeps us sustainable so we can actually help you long-term, not burn out in 6 months.
No. Code One Peer Support is peer-led — provided by people with lived experience plus mental health and peer support training, not licensed psychologists or clinical therapists. It's a bridge to clinical care when you need it, not a replacement for it.
A real person, always. When you sign up, you're matched with an actual peer — right now, that's founder Rick — who reads and writes every reply themselves. No AI, no chatbot, no auto-generated responses, and no rotating roster of different people. Same person, every time.
No. Code One is completely independent of your employer, your union, and any government service. Conversations with your peer are confidential, with limited exceptions (mainly if there's a serious risk of harm) explained in our Terms of Service.
Code One isn't a crisis or emergency service, and our response times aren't built for that. If you're in crisis or at risk of harm, call 000 (Australia), your local emergency number, Lifeline on 13 11 14, or visit findahelpline.com right now.
Yes — no lock-in contract. Cancel a monthly membership anytime and you'll keep access until the end of your current billing period. Annual memberships can be cancelled anytime too, with a pro-rata refund if it's within 14 days of purchase. Full details are in our Terms of Service.
Yes — people have reached out to Code One from 24 countries so far, and membership is billed in Australian Dollars (AUD) regardless of where you're based.
Peer Chat is email-only, for entry-level and self-directed support. Peer Connect adds a monthly Zoom call with the same peer every time. Peer Plus adds a second monthly call, priority booking, and faster response times. Full comparison is in the membership section above.
Every Code One peer has lived experience in emergency services or frontline work, plus mental health training and peer support training specifically for first responders. Right now that's principally founder Rick Moore, with more peers being added as the community grows.
Yes — Code One Peer Support membership is for people aged 18 and over.
Choose the tier that fits where you're at, and get matched with a peer who understands the job.
Explore Membership Tiers